My email isn’t arriving
Work through this checklist in order:Is your sending domain verified?
Go to Settings → Domain. The domain must be Active. If it’s Pending verification or Verification failed, fix the DNS records and click Verify DNS. See Sending domain.
Are you hitting the warming quota?
New domains send under a daily limit that grows over time. If a campaign reached only part of its audience, check the warming status and daily quota on the Domain page.
Check the subscriber's status
Open the subscriber. Bounced, Complained, Suppressed and Unsubscribed contacts don’t receive mail. Pending confirmation means they haven’t confirmed double opt-in yet. See Subscribers.
Check consent for the topic
A campaign only goes to subscribers with valid consent for its topic. Check the subscriber’s Consents tab.
Review the pre-send analysis
Open the campaign and re-run Send: the pre-send analysis flags spam-score, content and configuration problems that hurt delivery.
Check the report
The campaign report shows delivered vs bounced counts. Hard bounces mean the address is invalid; soft bounces are temporary.
How do I stop or cancel a send?
It depends on the campaign’s status:| Status | What you can do |
|---|---|
| Draft | Nothing is sending. Edit or delete freely. |
| Scheduled | Edit or delete the campaign before its send time. Removing the schedule stops the send. |
| Queuing / Sending | The send is in progress and cannot be stopped from the app. |
| Sent | Already delivered to the mail system. |
A subscriber didn’t get the double opt-in email
- Open the subscriber’s Consents tab and check the topic’s consent state.
- If it’s Pending confirmation, use Resend confirmation.
- Confirmations can expire. Resending issues a fresh link.
- Ask the subscriber to check their spam folder; if your domain isn’t verified yet, confirmation emails are more likely to land there.
My campaign shows Failed
Open the campaign for details. Common causes are a missing or unverified sending domain, no deliverable recipients, or blocked merge tags. Fix the cause and try sending again.The assistant isn’t responding
- “AI credits depleted”: you’re out of credits. Top up or upgrade under Settings → Subscription. See AI credits & plans.
- “AI connection lost. Your progress is saved”: click Retry. Your work isn’t lost.
- Offline: the chat needs a connection; builders fall back to the Editor while you’re offline.